Wheelchair Services

Dedicated mobility support ensuring every passenger travels with dignity, comfort, and confidence — from check-in to boarding.

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Mobility Support You Can Rely On

Trained professionals delivering seamless assistance at every step of the journey.

Certified Staff

Our team is trained in passenger mobility assistance, safety protocols, and compassionate care for passengers with disabilities.

End-to-End Coverage

From curbside arrival through security, boarding, and deplaning — continuous support throughout the entire airport journey.

Safe & Compliant

All services meet ADA, DOT, and airline regulatory standards, ensuring full compliance and passenger safety at all times.

Seamless Coordination

We coordinate directly with airline ground crews and gate agents to ensure smooth handoffs and zero delays for assisted passengers.

24/7 Availability

Round-the-clock service coverage aligned with all flight schedules — early morning, overnight, and holiday operations included.

Passenger-First Approach

Every interaction is guided by empathy and respect, ensuring passengers feel heard, valued, and well cared for throughout.

Simple. Smooth. Supportive.

A streamlined process designed to make every assisted journey stress-free.

1

Request Service

Passenger or airline notifies our team prior to arrival via the airline's special services channel.

2

Curbside Meet

Our agent meets the passenger at the curb or designated arrival point with the appropriate equipment.

3

Full Escort

We guide the passenger through check-in, security, and all terminal areas to the gate.

4

Boarding & Arrival

Priority boarding coordination and deplaning assistance upon arrival at the destination gate.

50K+
Passengers Assisted
99%
On-Time Performance
24/7
Service Coverage
100%
ADA Compliant

Common Questions

Everything you need to know about our wheelchair assistance service.

How do passengers request wheelchair assistance?
Passengers can request wheelchair assistance when booking their ticket or by contacting their airline directly at least 48 hours before departure. Our team coordinates with the airline's special services department to ensure everything is arranged in advance.
Is the service available for connecting flights?
Yes. We provide full terminal-to-terminal escort for passengers with connecting flights, including assistance through customs and immigration when applicable. Our agents are briefed on each passenger's complete itinerary.
Do you provide aisle chairs for boarding?
Yes. We provide aisle wheelchairs (narrow chairs designed to fit aircraft aisles) to assist non-ambulatory passengers during boarding and deplaning. Our team is fully trained on their safe use in coordination with cabin crew.
Is the service available for elderly passengers without disabilities?
Absolutely. Wheelchair assistance is available to any passenger who requires mobility support, including elderly travelers, passengers recovering from surgery, or those with temporary injuries. No formal disability documentation is required.
What are your compliance standards?
Our wheelchair services fully comply with the Americans with Disabilities Act (ADA), the Air Carrier Access Act (ACAA), and all applicable DOT regulations. Staff undergo regular training and compliance audits to maintain the highest service standards.

Ready to Elevate Your Passenger Experience?

Partner with Comp Air Aviation Services for professional, compliant, and compassionate wheelchair assistance at your airport.

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